Terms and Conditions

Last updated: June 2026. These terms apply to all bookings made on or after this date.

1. Definitions

“DN Global” or “we” or “us” means DN Global Ltd, a company registered in England and Wales under company number 15960616.

“Customer” or “you” means the person or business making the booking.

“Hospitality Package” means the hospitality product(s) described in the booking confirmation.

“Confirmed Booking” means a booking for which payment has been received in full and a booking confirmation issued.

2. The Contract

2.1 These terms form the entire contract between you and DN Global. They apply to all bookings made through our website, by phone, or via email.

2.2 A contract is formed when DN Global issues a booking confirmation and payment is received in full. Until both conditions are satisfied, no contract exists and no allocation is secured.

2.3 Your booking is managed by a named account manager from first enquiry through to matchday. All key communications will be confirmed in writing.

3. Pricing

3.1 All prices quoted by DN Global are all-inclusive. No booking fees, service charges, or additional costs will be applied after the price is agreed.

3.2 Where prices are shown as “Price on Application” (POA), the price will be confirmed by your account manager before you are asked to commit.

3.3 DN Global is VAT-registered. A VAT receipt will be provided on request.

4. Cancellations

4.1 Confirmed bookings are non-refundable. Once your booking is confirmed and payment received, DN Global cannot offer a refund regardless of your personal circumstances.

4.2 This includes but is not limited to: illness, injury, travel disruption, bereavement, change of plans, or any other personal reason for non-attendance.

4.3 We strongly recommend taking out appropriate personal event or travel insurance to cover circumstances beyond your control.

4.4 Where a cancellation is requested, DN Global will use reasonable efforts to re-sell the allocation on your behalf. We are not obliged to do so and a refund is not guaranteed even in the event of a re-sale.

5. Postponements and Rescheduled Fixtures

5.1 If a fixture is postponed or rescheduled by the relevant football authority (the Premier League, UEFA, The FA, or similar), your original ticket remains valid for the rescheduled fixture, if one is announced.

5.2 If you are unable to attend the rescheduled fixture, we will attempt to offer an alternative fixture of equivalent value, subject to availability. This is not guaranteed.

5.3 If no alternative can be agreed, we will review the position on a case-by-case basis. No refund is guaranteed in the event of a postponement.

6. Match Behind Closed Doors

6.1 If a match is played behind closed doors - without spectators - due to any reason including but not limited to public health regulations, club sanctions, or stadium restrictions, we will refund the ticket element of your package only.

6.2 DN Global will not be liable for any consequential losses including but not limited to travel costs, accommodation costs, subsistence, loss of earnings, or any other costs incurred in connection with the event.

7. Ticket Delivery

7.1 Hospitality tickets are delivered by email as e-tickets via the relevant club’s official ticketing platform, typically 3-5 business days before the fixture.

7.2 Exception - Millwall FC (The Den): Tickets for fixtures at The Den are available for stadium collection only. E-ticket delivery is not available for this venue. Collection arrangements will be confirmed by your account manager in advance of the fixture.

7.3 DN Global will contact you if there are any anticipated delays to ticket delivery. If you have not received your tickets 48 hours before kickoff, contact your account manager immediately.

8. Liability

8.1 Nothing in these terms excludes or limits DN Global’s liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

8.2 Subject to clause 8.1, DN Global’s total liability to you in connection with any claim arising under or in connection with these terms shall not exceed the total price paid for the relevant booking.

8.3 We shall not be liable for any indirect, special, or consequential loss or damage, howsoever caused.

8.4 DN Global is not responsible for the actions of clubs, venues, or football authorities in relation to fixture scheduling, stadium capacity, match conditions, or the conduct of the event.

9. Governing Law

9.1 These terms are governed by the law of England and Wales.

9.2 Any dispute arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

10.1 We reserve the right to update these terms at any time. The version in force at the date of your booking confirmation will apply to that booking.

10.2 Updated terms will be published on our website at dnglobal.uk/terms-and-conditions.