Official Tickets Guarantee

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Official Tickets Guarantee

The guarantee

Three specific things we stand behind

This is not a legal document - it is a plain statement of what DN Global commits to on every booking. If we fail to meet any of these three points, contact your account manager immediately.

GUARANTEE 01

Authorised supply chain

Every hospitality ticket sold by DN Global is sourced directly from the club or its official hospitality partner. We do not purchase from secondary markets, third-party resellers, or unauthorised brokers. There is no middleman between the club's ticket office and your inbox.

GUARANTEE 02

Correct name submission

Your details are submitted to the club's hospitality system exactly as you provide them. Every ticket is issued in the name you give us. We check submissions before the deadline for each fixture - if there is a discrepancy, your account manager contacts you before the ticket is issued, not after.

GUARANTEE 03

E-ticket delivery

Tickets are delivered to your email address 3-5 business days before the match via the club's official ticketing platform. If you have not received your tickets 48 hours before kickoff, contact your account manager directly - they have a direct line to the club hospitality team.

Honest about limitations

What this guarantee does not cover

We believe in being clear about what we can and cannot control. The following are not covered by this guarantee - not because we do not care, but because they depend on club decisions outside our control.

Seat adjacency for odd-numbered groups

For groups that cannot be evenly split into pairs, individual tickets may be allocated in adjacent rows rather than side by side in the same row. We will always advise if your group size is likely to result in split seating, and will do our best to minimise separation.

Specific lounge or suite beyond the tier purchased

Your package tier determines the lounge or suite category. The specific lounge within that tier is allocated by the club and is subject to availability on the date of your fixture. If you have a strong preference, flag it to your account manager at the time of booking - we cannot guarantee it but we will request it.

Away supporter areas or club colours in lounges

Hospitality lounges are home supporter environments. Away colours, opposing club replica shirts, scarves, and regalia are not permitted in the lounge or suite at any venue. This is a club rule, not a DN Global rule, and applies regardless of which club you support.