21 questions answered
Everything you need to know before booking
Can't find what you need? Contact your account manager - same-working-day response guaranteed.
General
DN Global is a UK-based football hospitality specialist. We source and arrange official hospitality packages - including lounge access, pre-match dining, and premium match seats - for Premier League and selected other fixtures. Every booking is handled by a named account manager from first enquiry to matchday.
We offer three tiers of hospitality: Matchday Lounge (lounge access, three-course meal, match seat, half-time refreshments, and a programme), Premium Lounge (adds welcome drinks and wine and beer service throughout), and Executive Suite (private suite for your group with a premium open bar and dedicated butler service). All pricing is all-inclusive.
We currently offer hospitality for Arsenal, Liverpool FC, Manchester United, Manchester City, Chelsea, and Tottenham Hotspur - all home fixtures across the Premier League season. We are expanding to cover Champions League and FA Cup dates at these venues and will add further clubs as our network grows.
A ticket marketplace or secondary seller sources tickets from third parties - this carries a risk of invalid or refused tickets, and prices often include undisclosed markups. DN Global sources all hospitality tickets directly from the clubs. Every ticket is official, every price is quoted all-inclusive upfront, and you deal with one named person throughout - not an automated platform.
Booking Process
Contact us by phone, email, or through the enquiry form on our website. Tell us your preferred fixture, the club, your group size, and any relevant context - individual, corporate, gift, or occasion. There is no commitment required to enquire. We will respond with availability and options and you decide from there.
We guarantee a same-working-day response to all enquiries received before 5pm. Enquiries received after 5pm or at weekends will be responded to on the next working day. Your response will come from a named account manager, not an automated system.
To confirm, let your account manager know you would like to proceed. They will send a booking confirmation and payment details. The booking is secured once payment is received and confirmed. We will not hold allocations indefinitely - your account manager will advise on availability windows for each fixture.
Seat location is typically determined by your package tier and the club's allocation system. You can request preferences - such as a specific stand, accessibility seating, or a particular lounge - and your account manager will do their best to accommodate, but we cannot guarantee specific seat numbers in advance. Accessibility requirements should always be flagged at the point of enquiry.
Match Day
E-tickets are typically delivered to your email address 3-5 business days before the match via the club's official ticketing platform. Your account manager will confirm the delivery timeline for your specific fixture. If you have not received your tickets 48 hours before kickoff, contact your account manager directly.
Hospitality lounges typically open two hours before kickoff. We recommend arriving at or shortly after opening time to get the full benefit of your pre-match dining and drinks. Your account manager will confirm the specific opening time and hospitality entrance location for your fixture and lounge.
The standard dress code is smart casual. Football colours - replica shirts, scarves, and matchday kits - are generally not permitted in the hospitality lounges at any club. The exact policy varies slightly by venue and lounge tier; your account manager will confirm the dress code for your specific booking when confirming details.
Fixture postponements are controlled by the Premier League, UEFA, or the FA and are outside our control. If your fixture is postponed, we will notify you as soon as we have confirmation of a new date and work with you on transferring your booking where possible. Confirmed bookings are non-refundable - please see the Payment & Refunds section below for our full policy.
Corporate
Yes. DN Global issues invoices for corporate clients with full VAT documentation. Invoice billing is available as standard for business accounts - let your account manager know your preference at the point of enquiry.
We accommodate groups from 2 to 200+. For smaller groups (2-10 guests), lounge packages with dedicated table arrangements are typically most appropriate. For larger groups (20+), private suites or multi-suite arrangements are available at most venues. Contact us with your group size and we will advise on the right option.
Yes. We work with corporate clients on multi-fixture season programmes - booking tables or suites across several home matches in advance. This simplifies budget planning and secures availability for high-demand dates. Contact us to discuss what a season programme would look like for your account.
Yes. Every DN Global account is handled by a named account manager. Corporate accounts have additional continuity: the same manager handles all bookings on your account, learns your preferences and group requirements, and provides direct contact details - not a shared inbox - for the life of your account.
Payment & Refunds
We accept payment by bank transfer and the major card providers. Corporate clients can also arrange invoice billing with agreed payment terms. Your account manager will confirm the payment options available for your specific booking at the time of confirmation.
Payment is taken at the point of booking confirmation. The booking is not secured until payment is received. For corporate clients on invoice billing, payment terms will be agreed at the time the invoice is issued.
Confirmed bookings are non-refundable. Once a booking is confirmed and tickets are allocated, DN Global is unable to offer a refund or transfer the booking to a different fixture. This reflects our own obligations to the clubs and venues through which we source hospitality. We strongly recommend ensuring your dates are confirmed before committing, and taking out appropriate personal event or travel insurance if you are concerned about circumstances beyond your control. Your account manager will make this policy clear before any payment is taken.
In the event of a fixture being cancelled entirely - not postponed to a new date - we will contact you and discuss the options available. Options may depend on whether the club offers any refund or credit at source. We will act in good faith to work with you on a resolution where a fixture is cancelled in its entirety. Please note this is distinct from postponement, where the fixture is rescheduled to a new date and your booking may be transferred.
Yes. Every price DN Global quotes is all-inclusive. There are no booking fees, service charges, or add-ons applied at the point of payment. The figure your account manager quotes at the start of the conversation is the figure on the invoice. If anything changes between enquiry and confirmation, your account manager will tell you before you commit to the booking.
